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Domestic Shipping (USA and Canada)
We usually ship standard orders within 72 hours. Most orders arrive in less than one week but may take two weeks or longer depending on the location (Alaska and Hawaii, for example). We charge $5 for domestic shipping for orders less than $100 (shipping is free for orders over $100).
For international orders, we ship within 3 business days of receiving payment. Delivery time, however, depends on the carrier and your country’s regulations and procedures. International shipping costs $12 but is free for orders over $100.
CCEL products may be returned within 30 days of delivery for a full refund. If the return is a result of our error (for example, you received a damaged, defective, or incorrect item), we'll pay the return shipping cost.
We cannot accept returns of certain items, such as:
We can process returns and refunds only for items purchased directly through CCEL. Refunds will be issued in 2 to 6 weeks once the item has been returned.
If you received a faulty item and need to exchange it for the same item, please contact us before returning it to us.
Back order policy
All back-ordered items are subject to deletion. We make every effort to removed “sold out” items from our store, but in the event an item you ordered is unavailable, we will delete that item from your order, and you will not be charged for it or you will be given a refund as quickly as possible (immediately in most cases).
Credit card policy
While CCEL is not currently able to accept credit card payments, most of our CCEL products are sold through the Calvin College bookstore which does accept credit card payments. Visit the Calvin College Bookstore or by call them at 1-800-748-0122. The Calvin Bookstore may also be contacted via e-mail (email@example.com).
Check or money order policy
Orders must be pre-paid. Any unpaid orders received may be canceled after 2 weeks. Please note that it typically takes one week for a check to clear the bank.
When sending us a check or money order, please use the CCEL Products Order Form.